Florida Power & Light Co. agreed to pay $500,000 to resolve claims it violated Florida Debt Collections Act with excessive emailing.
The settlement will benefit Floridians who received emails from the Florida Power & Light Company between 9:00 p.m. and 8:00 a.m. EST between October 16, 2019 and October 15, 2021.
Florida Power & Light is a electronic utility company that powers over 12 million people statewide. The company prides itself on providing “clean, affordable, and reliable power” to Floridians.
Although the company has won several customer satisfaction awards in recent years, consumers say Florida Power & Light violates customer rights through collection emails.
Florida Power & Light allegedly sends harassing debt collection emails to consumers outside of allowed hours. According to the plaintiff in the class action lawsuit against the company, these emails violate the Florida Consumer Collection Practices Act (FCCPA).
The FCCPA is Florida’s answer to the federal government Fair Debt Collection Practices Act. Several collection practices are prohibited under the FCCPA — including sending collection notices to customers between the hours of 9:00 p.m. and 8:00 a.m. local time.
Despite these regulations, Florida Power & Light allegedly sent plaintiff several emails about her defaulting account before 8 a.m. local time. Those emails caused inconvenience and annoyance, the plaintiff alleges.
“Plaintiff’s phone rings every time she receives an email communication because she needs to quickly monitor her communications for family and personal purposes,” the FCCPA class action lawsuit explains.
“As a result of the defendants’ unlawful conduct, the plaintiff’s phone rings at unusual hours of the morning and night.”
Florida Power & Light has not admitted wrongdoing but has agreed to settle the class action lawsuit against the company for $500,000.
Under the terms of the Settlement, Class Members may receive a pro rata share of the Settlement Fund.
Payment amounts vary based on the number of claims filed with the Settlement, although Class Counsel estimate payments to be between $1 and $5. Payments may be higher or lower depending on the number of class members involved in the settlement.
Although the settlement calls for cash payments, the terms of the deal do not eliminate any debt owed to Florida Power & Light. Participation in the Settlement does not mean that the Class Members are not obligated to pay their debts to the Company.
The exclusion and objection period is June 20, 2022.
The hearing to finalize the settlement is scheduled for July 22, 2022.
To receive a settlement payment, class members must submit a valid claim form by June 20, 2022.